1.5 Stars to 4
An insurance mobile app was stuck at a 1.5-star rating. Research into what agents actually needed reshaped the entire project—and lifted the app’s rating from 1.5 stars to 4.
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to my creative space!
I’m a UX Designer specializing in healthcare, finance, insurance, and other regulated industries.
With a background in software development, business analysis and user experience design and research, I successfully bridge user needs, business goals, and technical reality.
My passion is turning complicated workflows into intuitive products through research, systems thinking, and collaboration.
An insurance mobile app was stuck at a 1.5-star rating. Research into what agents actually needed reshaped the entire project—and lifted the app’s rating from 1.5 stars to 4.
Read the full case study
Confusing confirmation emails were flooding customer service with complaints. A rewrite of structure, hierarchy, and tone cut service calls by 88%.
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Inconsistent patterns were slowing the team down and driving up maintenance costs. A design system built from the ground up fixed that for good.
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“She consistently delivers high-quality design work ahead of schedule, balancing creativity with attention to detail.”
“The real value add was that the business side driving the project actually said it exceeded their expectations.”
“Dee has continually impressed me with her in depth technical knowledge and her ability to relate that expertise to the current and future business needs.”
“Dee was an excellent mentor. She always provided great feedback that helped me think about my designs and flows from different perspectives and pain points I may have missed.”
I foster dogs and cats for a local shelter until they find their forever homes.
Nothing clears my head like time in the saddle.
I bring the same eye for color and composition to canvas that I bring to pixels.
I take part in Oracle’s volunteer programs, giving back to causes in my community.
I volunteer with a mental health experiential learning program that supports at-risk youth.